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CONTACT.

Federal Government Services
540-587-4003 (call)
888-321-8434 (fax)

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Provider Support

888-320-5397 (call)

888-321-8434 (fax)

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Emergency/After Hours Support

888-588-9404 (call)

888-321-8434 (fax)

ISSUES AND CANCELLATIONS

Provider Information

Patient/Member Information

Did the patient present a Benefit Certificate?

✅ Thank You — Your request has been received and will be reviewed within one business day.

  • If you requested a membership cancellation: Benefits for you and your household will end on the 15th of the next month, and no further payments will be charged. You may rescind this request by contacting us before the 10th of the current month at service@keyhealthcare.org or 888-320-5397.

  • If you reported an issue: Our support team will follow up with you shortly. For urgent matters, please call us directly.

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