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Navigating and Adapting: Overcoming Pharmacy Disruptions

Updated: Jun 17

On February 21, 2024, Key Health Care's pharmacy benefit network, managed by Change Healthcare, was compromised.

Providing high-quality patient care is our top priority, so when Key Health Care was informed that the disruption was caused by cybercrime threat actors, we immediately disconnected from the affected network and established a new network to ensure the continued availability of medications and care for our members. In order to gain access to our new pharmacy network, please present the attached Pharmacy Benefit Certificate to your pharmacy.

Please complete the form below if you are a veteran with funded pharmacy benefits or if you would like to receive a pharmacy benefit card in the mail. There is no charge to you for this benefit.

Please know that we are actively working to understand the impact of this pharmacy network disruption to our members, patients, and clients; and we will remain proactive and aggressive with all our systems. If we suspect there is any issue with the system, we will act immediately.

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Mar 12
Rated 5 out of 5 stars.

Thank you for the new prescription card.

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